Fee Disclosures

General Fees

County Recovery – (if applicable) fee charged for investment in broadband by the county. This is a flat rate of $5 per month and is only applicable in Benton, Crawford, and Harrison counties.

Service Coverage Charge* – technology maintenance and repair fee. A flat rate of $3.95 per month.

Infrastructure Charge* – fiber plant maintenance and repair fee. A flat rate of $3.95 per month.

Invoice Processing – monthly fee for generating manual invoices.
– Can be eliminated through enrollment in paperless billing program.

*Infrastructure and Service charges do not cover damage due to negligence for customer equipment and fiber. Always call 811 before digging, anywhere!

Voice

Federal Universal Service – a fee charged to recover Federal Universal Services costs. This is calculated as a percentage of monthly voice cost of approximately 22.4% per month.

E911 – fee for 911 services federal and state. This fee is a flat rate of $1.00 per month