Support

Installation

We make getting connected simple. Here’s what happens before, during, and after your fiber installation.

Installation Day

What to Expect During Your Appointment

Here’s what will happen during your installation,  so you know exactly what to expect before our technician arrives.

Quick Installation

Installation typically takes just a few hours from start to finish.

Access to Your Home

Our technician will need access to both the inside and outside of your home.

Minor Setup Work

Small drilling may be required to safely run the fiber line into your home.

Connection Testing

We’ll test your connection before leaving to ensure everything is working properly.

Installation Process

From Setup to Connection in 4 Simple Steps

Step 1

Schedule Your Installation

After you sign up for service, you’ll receive an automated text message and/or email with available installation dates. Simply select the date and time that works best for your schedule. We need to ensure someone 18 years or older is home during the installation, so please plan accordingly.

Step 2

Home Walk Through

When our technician arrives, they’ll walk through your property with you to discuss the best location for the equipment. Together, you’ll decide where your Network Interface Device (NID) and router will go based on practical considerations and equipment placement requirements.

Step 3

Equipment Placement & Installation

A Network Interface Device (NID) will be attached to the exterior of your home. A fiber-optic cable will run from the NID on the exterior directly through a small entry point in the wall to the router inside.

Step 4

Interior Setup

For this step, someone 18 or older must be present. Our technician installs and connects your indoor equipment, including your router and ethernet connection. You’ll help confirm the best placement for optimal performance. Whole Home Wi-Fi users will receive a wireless router and setup tailored to your home’s layout and connectivity needs.

Step 5

Activation & Go Live

Your service is activated while our technician is still on-site to ensure everything works perfectly. We test your connection, confirm performance, and answer any questions you may have. Once activated, your billing cycle begins, and you’re ready to enjoy fast, reliable fiber internet throughout your home.

Please keep these important requirements in mind as you consider locations for your equipment:

The Network Interface Device (NID) must be placed on an exterior wall of your home.
The NID must be positioned within reaching distance from the ground and easily accessible to our technicians at any time of day or in any weather.
The NID cannot be placed in garages, basements, crawlspaces, or other locations that are difficult to access.
Your NID should be located near your power meter to ensure safe installation of the fiber line.
Your router will be installed inside your home and requires a nearby power outlet.

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