Support

Account

Take full control of your Mainstream Fiber experience. Manage your billing, update your personal information, and customize your service settings all from one secure, easy-to-use location.

SECURE ACCESS

Your Account, Your Way

Managing your internet service should be as seamless as the connection itself. Our online account portal is designed to give you 24/7 access to everything you need to keep your household connected. Whether you’re looking to review past statements, set up automated payments, or update your security credentials, our tools put the power in your hands. By centralizing these features, we ensure that managing your “Hoosier-powered” connection is quick, transparent, and completely stress-free.

Portal Features:

MANAGEMENT TOOLS

Essential Account Resources

Billing & Payments

Financial Control

Your privacy and security are our top priorities. In the Profile section, you can manage your login credentials, update your primary email for official communications, and set up secondary security questions for added protection. Keeping this information up to date is crucial for account recovery and ensuring that you receive important service notifications and security alerts. We recommend reviewing your security settings periodically to ensure that only authorized users have access to your sensitive account data and billing information.

Profile & Security

Personal security

Service Upgrades

Growth & flexibility

As your household’s digital needs evolve, your account is built to grow with you. Within the management portal, you can explore available plan upgrades, add specialized services like Whole Home Wi-Fi or Home Security, and view exclusive offers tailored to your current setup. This section allows you to customize your bandwidth and features with just a few clicks, ensuring that you always have the right level of support for your streaming, gaming, and remote work requirements without having to schedule a formal consultation.

Notification Settings

Stay Informed

Customize how and when you hear from us by managing your notification preferences. You can choose to receive bill reminders, maintenance alerts, and service updates via email or SMS, ensuring you’re always the first to know about what’s happening with your network. By tailoring these alerts to your lifestyle, you can stay informed about scheduled maintenance in your area or important account changes without cluttering your inbox, keeping you connected to the “heartbeat” of your Indiana service.

TRUSTED SERVICE

Secure and Transparent

Simple, self-service tools designed to keep your personal data protected and your monthly billing completely transparent.

Encryption Standard

Your personal and financial data is protected by industry-leading encryption to ensure complete privacy.

Paperless Billing

Help us stay green and organized by opting for digital statements delivered directly to your portal.

Authorized Users

Easily grant or revoke account access for other members of your household to manage specific features.

Local Assistance

If you ever have trouble accessing your account, our local Indiana team is just a phone call away.

Didn’t Find What You’re Looking For?

Visit our Help Center for more answers, guides, and support resources.

Get Connected

Ready  for Better Internet?

Fast, reliable fiber is now available in more communities across Indiana.

Check your address and get connected today.