Careers 2018-05-25T00:19:58+00:00
Administrative Assistant 2018-06-12T18:18:17+00:00

Location: Nashville, IN
Compensation: $11 – $16 Hourly
Employment Type: Full-Time

Responsibilities:

  • Draft correspondences and other formal documents
  • Plan and schedule appointments and events
  • Take notes and meeting minutes
  • Draft workflows and documentation
  • Answer inbound telephone calls
  • Develop and implement organized filing systems
  • Perform other office tasks

Qualifications:

  • Previous experience in office administration or other related fields
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • ​Strong organizational skills
  • Excellent computer and technology skills

Mandatory drug testing and background check.

Apply Today

Facilities and Fleet Maintenance 2018-05-24T00:12:38+00:00

Location: Nashville, IN
Compensation: 
$10 to $16 Hourly
Employment Type: Full-Time

We are seeking a Facilities Maintenance tech to become a part of our team! You will perform necessary work to keep facilities, vehicle fleet and backup generator systems in good working order.

Responsibilities:

  • Repair major and minor issues with equipment and buildings
  • Complete maintenance and repair work orders, in a timely fashion
  • Order and replace broken parts or equipment
  • Maintain a clean and a safe work space
  • Perform other duties, as assigned
  • Change oil and filters on generators
  • Coordinate fleet maintenance on trucks and vans

Qualifications:

  • Previous experience in maintenance or other related fields
  • Familiarity with hand-held tools and equipment
  • Deadline and detail-oriented
  • Ability to handle physical workload
  • Basic electrical troubleshooting and installation is a plus

Apply Today

Installation Technician 2018-05-29T20:05:05+00:00

Location: Corydon, IN
Compensation:
$13 to $15 Hourly
Employment Type: Full-Time
Available Shifts: 2nd (11am – 8pm Tuesday through Friday, 8am – 5pm Saturday)

Purpose of Position: 
The role of the Install Technician is to facilitate the installation of fiber internet to homes and businesses. Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer’s premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice, data and/or service at the customer premise.

Major Duties and Responsibilities: 
• Duties include, but are not limited to, the following:
• Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
• Installs and configures customer battery backup system and ONT router.
• Installs, maintains and repairs outside and inside fiber equipment/facilitiesincluding inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
• Interfaces with customer to negotiate the placement of equipment, may assist with a web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up.
• Review home / business layout to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
• May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications:
• Must meet Mainstream’s standards of professionalism in communications and appearance.
• Must wear Mainstream branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined / low ventilation areas (attics and crawlspaces)
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc.
• Must be able to pass initial hire drug screen. Mainstream will also perform random drug screening.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone.
• Ability to professionally communicate extensively in person during in-home installation.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license.
• Able to operate applicable test equipment.

Apply Today

NOC Technician 1 2018-05-29T20:02:02+00:00

Location: Corydon, IN
Compensation:
$14 to $18
Employment Type: Full-Time
Available Shifts: 2nd (11am – 8pm Tuesday through Friday, and 8am – 5pm Saturday)

Purpose of Position: 
• The role of the NOC Technician 1 is to provide first tier technical support to Mainstream Fiber Internet customers, and to assist Mainstream Install Technicians with installing this service. Responsible for tasks assigned by the Company in connection with service order and installation activation for residential and small business customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise.

Major Duties and Responsibilities:
• Duties include, but are not limited to, the following:
• Respond to request for assistance by phone, email and/or NOC system alerts/tickets
• Create, update, and provide follow up for tickets created in Mainstreams customer relationship management portal.
• Logs customer problems and tracks calls through resolution
• Escalate details of issues to Tier Two support if required
• Ensure timely escalation of customer problems by assigning priority and resolution
• Assist in the documentation of NOC processes, procedures, and resolution information
• Follow established documented procedures, and identify potential improvements
• Provide triage and support for network and circuit outages.
• Apply job skills and company policies to complete a wide range of tasks
• Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations.
• Monitors and notifies management when similar frequent issues occur during install or repair so that appropriate action can be taken.
• Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations.
• May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications:
• Must meet Mainstream’s standards of professionalism in communications and appearance.
• Must wear Mainstream branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined / low ventilation areas (attics and crawlspaces)
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc.
• Must be able to pass initial hire drug screen. Mainstream will also perform random drug screening.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone.
• Ability to professionally communicate extensively in person during in-home installation.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license.
• Able to operate applicable test equipment.

Ideal Candidate Knowledge / Experience:
• Computer skill set knowledge using Linux and Windows environments.
• Previous experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP.
• Exposure to VOIP phones and knowledge of basic function
• Network+ Certified

Apply Today

NOC Technician 2 2018-05-29T20:07:21+00:00

Location: Nashville, IN
Compensation:
$16 to $22 hourly
Employment Type: Full-Time
Available Shifts: 1st (8am – 5pm, Monday – Friday) and 2nd (11 am – 8pm, Tuesday through Friday, and 8am – 5pm Saturday)

Purpose of Position: 
• The role of the NOC Technician 2 is to provide first and second tier technical support to Mainstream Fiber Internet customers, and to assist Mainstream Install Technicians with installing this service. Responsible for tasks assigned by the Company in connection with service order and installation activation for residential and small business customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise.

Major Duties and Responsibilities: 
• Duties include, but are not limited to, the following:
• Respond to request for assistance by phone, email and/or NOC system alerts/tickets
• Create, update, and provide follow up for tickets created in Mainstreams customer relationship management portal.
• Logs customer problems and tracks calls through resolution
• Escalate details of issues to Tier Three support if required
• Some Project Management tasks may be assigned, including phone installation and cabling
• Work with Small Business customers to develop a plan for their business; including internet, phones, cabling, and wireless
• Placing order requests for equipment / tools needed
• Ensure timely escalation of customer problems by assigning priority and resolution
• Assist in the documentation of NOC processes, procedures, and resolution information
• Follow established documented procedures, and identify potential improvements
• Provide triage and support for network and circuit outages.
• Apply job skills and company policies to complete a wide range of tasks
• Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations.
• Monitors and notifies management when similar frequent issues occur during install or repair so that appropriate action can be taken.
• Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations.
• May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications:
• Must meet Mainstream’s standards of professionalism in communications and appearance.
• Must wear Mainstream branded attire. Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
• Ability to identify and distinguish audible tones/levels and colors.
• Ability to work in confined / low ventilation areas (attics and crawlspaces)
• Ability to lift and carry tool boxes, drop wire, parts containers and installation loads, test equipment, etc.
• Must be able to pass initial hire drug screen. Mainstream will also perform random drug screening.
• Ability to lift, carry, set-up, climb and take down ladders.
• Ability to communicate naturally and pleasantly over the telephone.
• Ability to professionally communicate extensively in person during in-home installation.
• Requires alertness and attention to detail. Ability to work under stress.
• A valid driver’s license.
• Able to operate applicable test equipment.

Ideal Candidate Knowledge / Experience:
• Computer skill set knowledge using Linux and Windows environments.
• Previous experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP.
• VOIP and analog phone troubleshooting / installation experience

 

Apply Now

OSP Fiber Splicer 2018-05-29T20:08:27+00:00

Location: Corydon, IN
Compensation: 
$15 to $25
Employment Type: Full-Time

Essential Duties and Responsibilities:

• Performs tasks associated with the prepping and splicing of fiber lines
• Maintain proper inventory on vehicle based on work assignment
• Assemble equipment according to design specifications
• Install/repair fiber lines in trenches and/or pedestals using various hand tools
• Test, activate, and troubleshoot equipment after installation
• Basic daily maintenance of provided vehicle-check fluids, clean and organize vehicle
• Prepare paperwork to track daily production, and accurately record completed work on job site blueprints

Qualifications:

• Minimum two (2) years previous experience or training
• Ability to work both individually and in a team environment
• Ability to communicate professionally with co-workers, homeowners, and customers
• Ability to lift, push, pull, and carry 50 pounds several times each day
• Ability to endure long periods of standing, sitting, or walking
• Ability to work in an outdoor environment during all times of the year
• Must have a valid driver’s license
• Ability to operate technical equipment, including but not limited to computer, OTDR and fusion splicing equipment
• Ability to lift and manipulate splice enclosures and other plant and equipment

 

On-Call and Travel Requirements:
This position may require being on-call. Employee will respond to emergency call between the hours of 5:00 p.m. to 8:00 a.m. This position may require weekend work, night work, and/or overnight travel.

Education and Experience:
A High School Diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training; or equivalent combination of education and experience. Previous experience required.

Language Skills:
This position requires the ability to communicate in English (English and Spanish preferred) with coworkers, customers and the general public..

Certifications, Licenses, and Registrations:
Must be able to drive an automatic transmission up 21,000 pounds.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; bend, stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to stand, walk, sit, reach with hands and arms, and climb or balance. The employee must be able to lift and/or move up to 50 pounds repeatedly and frequently lift or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
While performing the duties of this position, the employee is regularly exposed to outside weather conditions and may be subject to adverse conditions such as high humidity, high temperatures, high wind, extreme cold, rain, sleet, and snow. The outside work environment will vary throughout the workday including changes in terrain, traffic, urban settings, and/or rural settings. The employee is occasionally exposed to natural gas and to the risk of electrical shock. The noise level in the work environment is usually moderate.
Mainstream Fiber Networks offers a competitive and comprehensive compensation, PTO and paid Holidays.

Apply Today

OSP Laborer 2018-05-24T00:13:49+00:00

Location: Corydon, IN
Compensation:
$13 to $16 Hourly
Employment Type: Full-Time

Summary:
Under general supervision, this position performs tasks associated with the construction of fiber to the home (FTTH) drops.

Essential Duties and Responsibilities:

• Assists in maintaining proper inventory on vehicle based on work assignment
• Ability to assist in pulling out cable lines and other equipment used in installing cable wires
• Installs equipment and using assorted small hand and power tools
• Operates vehicle and bucket lift safely, following all safety and traffic regulations
• Basic daily maintenance of Company vehicle including fluids check, cleanliness vehicle organization
• Assists in directing traffic flow in accordance with local and state DOT guidelines

Qualifications:

• Must have an understanding of basic construction principles
• Must have ability to follow directions
• Must have the ability to operate manual and mechanical equipment necessary to complete jobs
• Must have or able to obtain knowledge of “safety systems” associated with aerial cable including set-up and emergency procedures

Safety Responsibilities:

• The employee shall follow all safety rules at all times.
• The employee shall not engage in unsafe acts.
• The employee is expected to attend and participate in all safety meetings and training.
• The employee shall use all prescribed safety equipment that is required to safely do the job at hand.
• The employee shall report unsafe acts or conditions to his or her immediate Supervisor or Safety Personnel.
• The employee shall report any and all injuries, accidents and/or incidents immediately their immediate Supervisor.
• The employee shall be a safe worker on and off the job.

 

On-Call and Travel Requirements:
This position may require being on call. Employee will respond to emergency call between the hours of 5:00 p.m. to 8:00 a.m. This position may require weekend work, night work and/or overnight travel.

Education and Experience:
A High School Diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
This position requires the ability to communicate in English (English and Spanish preferred) with coworkers, customers and the general public.

 

Certificates, Licenses, and Registrations:
Must be able to drive an automatic transmission up to 21,000 pounds.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; bend, squat, stoop, kneel, crouch, or crawl; talk and hear. The employee frequently is required to stand, walk, sit, reach with hands and arms, and climb or balance. The employee must be able to lift and/or move up to 50 pounds regularly and frequently lift or move up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
While performing the duties of this position, the employee is regularly exposed to outside weather conditions and may be subject to adverse conditions such as high humidity, temperatures, rain, snow and prolonged sun exposure. The outside work environment will vary throughout the workday including changes in terrain, traffic, urban settings and/or rural settings. The employee is occasionally exposed to natural gas and to the risk of electrical shock. The noise level in the work environment is usually moderate.
Mainstream Fiber Networks offers a competitive and comprehensive compensation, PTO and paid Holidays.

Apply Today

OSP Lineman 2018-05-24T00:12:05+00:00

Location: Corydon, IN
Compensation:
 $18 to $25 Hourly
Employment Type: Full Time

Summary:
Under general supervision, this position performs tasks associated with the construction of a fiber to the home system.

Essential Duties and Responsibilities:

• Assists in maintaining proper inventory on vehicle based on work assignment
• Ability to throw 1-2 pound weighted rope over elevated cable/telephone lines and tree branches
• Ability to pull lashing equipment down cable lines to secure wires
• Ability to use pounding equipment to install grounding rods and anchors into ground
• Ability to assist in pulling out cable lines and other equipment used in installing cable wires
• Installs equipment and dress pole to customer specifications, using assorted small hand and power tools
• Operates chain hoist to add tension to cable and guy wires
• Operates vehicle and bucket lift safely, following all safety and traffic regulations
• Basic daily maintenance of Company vehicle including fluids check, cleanliness vehicle organization
• Assists in directing traffic flow in accordance with local and state DOT guidelines
• Responsible to fill out daily production reports

Qualifications:

• Must have an understanding of basic construction principles
• Must have ability to follow directions
• Must have the ability to operate manual and mechanical equipment necessary to complete jobs
• Must have or able to obtain knowledge of “safety systems” associated with aerial cable including set-up and emergency procedures

Safety Responsibilities:

• The employee shall follow all safety rules at all times.
• The employee shall not engage in unsafe acts.
• The employee is expected to attend and participate in all safety meetings.
• The employee shall use all prescribed safety equipment that is required to safely do the job at hand.
• The employee shall report unsafe acts or conditions to his or her immediate Supervisor or Safety Personnel.
• The employee shall report any and all injuries, accidents and/or incidents immediately their immediate Supervisor.
• The employee shall be a safe worker on and off the job.

 

On-Call and Travel Requirements:
This position may require being on call. Employee will respond to emergency call between the hours of 5:00 p.m. to 8:00 a.m. This position may require weekend work, night work and/or overnight travel.

Education and Experience:
A High School Diploma or general education degree (GED); or one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.

Language Skills:
This position requires the ability to communicate in English (English and Spanish preferred) with coworkers, customers and the general public.

Certifications, Licenses, and Registrations:
Must be able to drive an automatic transmission up to 21,000 pounds.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel; bend, squat, stoop, kneel, crouch, or crawl; talk and hear. The employee frequently is required to stand, walk, sit, reach with hands and arms, and climb or balance. The employee must be able to lift and/or move up to 50 pounds regularly and frequently lift or move up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.
While performing the duties of this position, the employee is regularly exposed to outside weather conditions and may be subject to adverse conditions such as high humidity, temperatures, rain, snow and prolonged sun exposure. The outside work environment will vary throughout the workday including changes in terrain, traffic, urban settings and/or rural settings. The employee is occasionally exposed to natural gas and to the risk of electrical shock. The noise level in the work environment is usually moderate.
Mainstream Fiber Networks offers a competitive and comprehensive compensation, PTO and paid Holidays.

Apply Today

Purchasing Agent 2018-06-12T18:12:27+00:00

Location: Nashville, IN
Compensation: $42,000 – $54,000 annually
Employment Type: Full-Time

Duties:

  • Purchase materials at the lowest possible price and in correct amounts.
  • Interview vendors to learn about products, services, and prices.
  • Analyze price proposals and other data to determine reasonable prices.
  • Negotiate, or renegotiate and administer contracts with suppliers, vendors, and other representatives.
  • Prepare purchase orders, solicit bid proposals and review requisitions for materials.
  • Review catalogs and Internet sites and consult with other department personnel to locate necessary materials.
  • Monitor shipments to ensure that goods come in on time, and in the event of problems trace shipments and follow up on undelivered goods.
  • Maintain and update policies and procedures for bid proposals and procurement of materials.​

Responsibilities/ tasks:

  • Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier’s reputation and history.
  • Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine the need for changes.
  • Maintain and review computerized or manual records of items purchased, costs, delivery, product performance, and inventories.
  • Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies.
  • Update product specifications, maintaining a working technical knowledge of the goods or services to be purchased.
  • Monitor changes affecting supply and demand, tracking market conditions and price trends.
  • Review catalogs and Internet sites and consult with other department personnel to locate necessary materials.
  • Hire, train and/or supervise purchasing clerk(s).

Apply Today

Residential Sales Consultant 2018-05-31T00:19:58+00:00

Location: Corydon, IN
Compensation: $10 – $15 hourly (plus commission)
Benefits Offered: Medical
Employment Type: Full-Time

Job Overview:

  • Generates new residential customers in existing and new service areas.
  • Increases brand awareness by leading brand ambassador program and generating all direct residential sales.
  • Report to Corporate Marketing team and attend local events as needed.

Aptitude:

  • Excellent communication skills, both written and verbal, analytical in interpreting data and information
  • Adaptable to changing situations and market trends; have outstanding organizational skills
  • Proficient in computer and office productivity software
  • Maintain a professional positive appearance and attitude while representing the company.

Physical Requirements: 

Ability to drive or be mobile through walking. Expected local travel.

Primary Duties and Responsibilities:

Residential Sales:

  • Generates new residential leads in existing and future expansion areas
  • Markets products & offerings directly to target areas
  • Follows leads through sign-up & contracting process
  • Adaptable to new marketing approaches
  • Reports to Corporate Marketing department

Brand Ambassador Program:

  • Recruits new neighborhood ambassadors in target areas
  • Educates future customers on expansion process and company offerings

Apply Today

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