Internet Trouble? Questions About Our Installation Process?
What is E-Care?
E-Care is Mainstream Fiber Networks' online customer portal that allows you to manage your account anytime from anywhere, without needing to call in.
Connect GigaSpire
to power outlet
Boot-up time:
About 4 minutes
Connect on end of supplied Ethernet cable to one of the LAN ports access device provided by your service provider (e.g., modern or ONT) and the other end of the cable to the WAN port on the back of the GigaSpire.
The solid green light indicates SUCCESS! You are connected to the Internet.
Refer to the Quick Start Guide for the App to set up
your Wi-Fi.
Connect GigaSpire
to power outlet
Boot-up time:
About 4 minutes
Connect on end of supplied Ethernet cable to one of the LAN ports access device provided by your service provider (e.g., modern or ONT) and the other end of the cable to the WAN port on the back of the GigaSpire.
The solid green light indicates SUCCESS! You are connected to the Internet.
Refer to the Quick Start Guide for the App to set up
your Wi-Fi.
Connect GigaSpire
to power outlet
Boot-up time:
About 4 minutes
Connect on end of supplied Ethernet cable to one of the LAN ports access device provided by your service provider (e.g., modern or ONT) and the other end of the cable to the WAN port on the back of the GigaSpire.
The solid green light indicates SUCCESS! You are connected to the Internet.
Refer to the Quick Start Guide for the App to set up
your Wi-Fi.
Connect GigaSpire
to power outlet
Boot-up time:
About 4 minutes
Connect on end of supplied Ethernet cable to one of the LAN ports access device provided by your service provider (e.g., modern or ONT) and the other end of the cable to the WAN port on the back of the GigaSpire.
The solid green light indicates SUCCESS! You are connected to the Internet.
Refer to the Quick Start Guide for the App to set up
your Wi-Fi.
Connect Blast U4M
to power outlet
When the LED is flashing red, you can pair the Blast U4M with Blast U6T. Press and hold the WPS buttons on the Blast U4M and then the Blast U6T for 3 seconds each (less than 30 seconds apart). The LED flash green while attempting to pair.
Use the solid green LED indictor (displays for 60 seconds at end of pairing cycle) to determine idea location for the GigaMesh. If necessary, relocate it to a more ideal distance from the Blast and confirm successful pairing after the GigaMesh reboots (repeat steps 2-3 as needed).
Blast U4M location is ideal distance from the Blast U6T.
Ideal: Steady State
Move Blast U4M close to the Blast U6T. To far: Slow Blink (1000 msec)
Move Blast U4M farther away from the Blast U6T. To close: Fast Blink (250 msecs)
Note: Once successful pairing is complete the Blast and GigaMesh LEDs will both show a solid Cyan(light blue) color. It may take several minutes to reach that state.
If applicable, use the Mainstream app to set up
the Blast.
Connect Blast U4M
to power outlet
When the LED is flashing red, you can pair the Blast U4M with Blast U6T. Press and hold the WPS buttons on the Blast U4M and then the Blast U6T for 3 seconds each (less than 30 seconds apart). The LED flash green while attempting to pair.
Use the solid green LED indictor (displays for 60 seconds at end of pairing cycle) to determine idea location for the GigaMesh. If necessary, relocate it to a more ideal distance from the Blast and confirm successful pairing after the GigaMesh reboots (repeat steps 2-3 as needed).
Blast U4M location is ideal distance from the Blast U6T.
Ideal: Steady State
Move Blast U4M close to the Blast U6T. To far: Slow Blink (1000 msec)
Move Blast U4M farther away from the Blast U6T. To close: Fast Blink (250 msecs)
Note: Once successful pairing is complete the Blast and GigaMesh LEDs will both show a solid Cyan(light blue) color. It may take several minutes to reach that state.
If applicable, use the Mainstream app to set up
the Blast.
What can I do with my Portal?
-
View and Manage Account Details - update contact information, add and review account status.
-
Make Secure One-Time Payments - Fast, easy payment portal that is available 24/7.
-
Enroll in Autopay - Set up autopay once and never worry about future payments.
-
Access Billing Information on Demand - View invoices and billing history without waiting on our Customer Support team.
-
Review All Communications from Mainstream - A single place to reference all important account communications.
Coming Soon to E-Care
Additional features coming soon to E-Care:
-
Upgrade Your Service and Add Additional Products
-
Connection Troubleshooting
-
Outage Alerts
-
Live Chat with Customer Support