Network Health:
All Clear
When outages occur, they will appear here.
Safe restoration of service is our priority when an outage occurs. If you experience a power outage, check first for blown fuses or tripped circuit breakers. If these are in order, contact Mainstream Fiber at (844) 635-1849 to report the outage or outage reporting is also available via your Mainstream Fiber Account.
Mainstream crews will restore service as soon as they are able to safely do so. Please be patient.
Have you lost internet connection due to a power outage?
Once your power is restored, please allow 15 minutes for your device to reset before reporting storm-related issues.
We’ve also created a helpful video on resetting your router. If you have any additional questions or concerns, please don't hesitate to call us at (844) 635-1849 or by submitting a ticket through your account.
Frequently Asked Questions
How do I know if my service is affected?
Enter your address using the “Check My Address” button at the top of this page. We’ll show you the current status for your specific neighborhood.
Why does my internet feel slow or unstable?
Performance issues can be caused by temporary network conditions, maintenance work, or local equipment like your router. Checking your service status will tell you whether anything is currently impacting your area.
What does “Temporary Network Issue” mean?
It means we’re seeing a service disruption in your area that may affect internet performance or connectivity. Our technicians are already working to restore full service.
What does “Scheduled Maintenance” mean?
From time to time, we perform planned network upgrades to improve speed, reliability, and overall service quality. During this time, you may briefly experience slower speeds or a short service interruption.
Do I need to call support if my area is affected?
No — if your area shows a network issue, our team is already aware and working on it. Calling or submitting a ticket will not speed up restoration, but you can sign up for text updates to stay informed.
How long does it usually take to restore service?
Restoration times vary depending on the situation, but our local Mainstream Fiber crews work as quickly and safely as possible to get your service back online.
Why does my service show “Operating Normally” if I’m having problems?
Sometimes issues are related to in-home equipment like modems, routers, or Wi-Fi placement. Try restarting your equipment. If the problem continues, our support team is happy to help troubleshoot.
How do I sign up for text message updates?
Click the “Get Text Updates” button and enter your mobile number and address. You’ll only receive messages when something is impacting service in your area.
Will I get marketing texts if I sign up?
No. Text alerts are used only for service status and network updates related to your address.