Mainstream Support Center
Get expert help for your Mainstream fiber internet service. Our support team is available to keep you connected.
Internet Trouble? Questions About Our Installation Process?
Equipment Setup & Troubleshooting
Construction & Installation
My Account & Payment
- What is E-Care
- Create your Mainstream Account
- Pay your bill
- Update payment method
- Sign up for Autopay
Performance & Optimization
Mainstream Support: Quick Summary
Mainstream provides local Hoosier customer support for all fiber internet services via phone (844-635-1849).
Common issues like connection problems can often be resolved by restarting your router, checking cable connections.
For Wi-Fi optimization, place your router centrally, away from interference sources, and consider a mesh system for larger homes. Billing questions and equipment setup assistance are available through your Mainstream online account portal or by contacting our support team directly.
Top How-tos Videos
Check out these top video tips and how-tos that will help you get the most out your Mainstream service.
Why Fiber?
5:03 MINUTES
Fiber is simply the better choice for home internet, offering greater reliability, speed, and long-term potential than coaxial, wireless, or satellite options. In this Mainstream 101 episode, Marc and Mainstream executive Mike Wilson explain why fiber stands ahead today and for the future.
Power Cycling
2:07 MINUTES
When you have an issue with your internet service, you might wonder: what can I do on my own before I get a tech involved? Marc from Mainstream 101 has got a simple first step you can take to check in on your router, as he guides you through power cycling and full resetting your router.
Speed Test
2:00 MINUTES
Understanding your internet speed doesn’t have to be complicated. In this Mainstream 101 segment, we break down what bandwidth really means, how speed tests work, and why your results may vary across devices. It’s a simple, practical guide to help you make sense of the numbers behind your connection.
Wi-Fi Optimization Guide
Router Placement
- Place your router in a centralized location in your home.
- Keep it elevated (on a shelf or desk) rather than on the floor.
- Avoid placing it near metal objects, thick walls, or appliances.
- Keep it away from other electronic devices that may cause interference
Channel Optimization
- Use the 5GHz band for faster speeds when close to the router.
- Use the 2.4GHz band for better range and wall penetration.
- Change the channels if you experience interference (channels 1, 6, or 11 are best for 2.4GHz).
- Enable "auto" channel section if your router settings if available.
Network Security
- Use a strong, unique password for your Wi-Fi network.
- Enable WPA3 security if your router supports it.
- Change your network name (SSID) from the default.
- Keep your router's firmware updated.
Performance Tips
- Restart your router monthly to clear its cache and fresh connections.
- Limit the number of devices connected to your network simultaneously.
- Consider using wired Ethernet connections for stationary devices like desktop computers or gaming consoles.
- Update the firmware on all your connected devices regularly.