Help Center
What can we help you with?
If Mainstream Fiber's Help Center doesn't provide the answer you're looking for, please call us at (844) 635-1849 for direct assistance with your questions.
Internet Trouble? Questions About Our Installation Process?
Equipment Setup & Troubleshooting
Construction & Installation
My Account & Payment
- What is E-Care
- Create your Mainstream Account
- Pay your bill
- Update payment method
- Sign up for Autopay
Web
Basics
- What does "bandwidth mean?
- What is download speed vs. upload speed?
- Ethernet vs. Wi-Fi
- Connect Devices
- What is the difference between fiber internet and other internet types?
- Best practices for online security
- How to avoid phishing and other scams
- What kinds of things can I do online?
- What speed do I need?
Performance & Optimization
Top How-tos Videos
Check out these top video tips and how-tos that will help you get the most out your Mainstream service.
Why Fiber?
5:03 MINUTES
Fiber is simply the better choice for home internet, offering greater reliability, speed, and long-term potential than coaxial, wireless, or satellite options. In this Mainstream 101 episode, Marc and Mainstream executive Mike Wilson explain why fiber stands ahead today and for the future.
Power Cycling
2:07 MINUTES
When you have an issue with your internet service, you might wonder: what can I do on my own before I get a tech involved? Marc from Mainstream 101 has got a simple first step you can take to check in on your router, as he guides you through power cycling and full resetting your router.
Speed Test
2:00 MINUTES
Understanding your internet speed doesn’t have to be complicated. In this Mainstream 101 segment, we break down what bandwidth really means, how speed tests work, and why your results may vary across devices. It’s a simple, practical guide to help you make sense of the numbers behind your connection.
Do You Have Questions? We Have Your Answers!
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If Mainstream Fiber's Help Center does not answer your question or answer that you are
looking for, please contact us at (844) 635-1849 for direct help on address your questions.