Step 1 – Survey: Customers can go onto our website and take a short survey that will show us where we should expand. The survey lets us know there is demand in your area and the more demand there is, the more likely we are to expand to your area sooner.
Step 2 – Sign-up: We are expanding in your area but before we can start building we need you to sign-up for service. Signing up is different from taking the survey. Signing up shows us your commitment and holds your spot for service. Along with the signup, there is a $100 deposit that will be credited towards your installation fee. Once we reach a predetermined number of signups for your zone, we will be ready to start construction.
Step 3 – Construction: Enough people signed up and paid their deposits so we are ready to start building! In this phase you will sign and finalize your contract. We will be building our fiber backbone in your zone and connecting homes along the way. We will install a Network ID box to the outside of your home and schedule an inside installation to install your router and battery backup. This process usually takes 2-4 months.
Step 4 – Connected: Congratulations, you are connected and ready to go! Enjoy your high speed internet!